The decor of the Burrstone Inn, Ascend Hotel Collection was charming, with a cozy lobby area that welcomed relaxation. Accessibility was exceptional, making it easy for me to navigate without any hassle. Overall, my stay was delightful and comfortable.

More comfortable seating options for seniors would help.

This place was clean and spacious. I loved the attached bar/restaurant. it was a local hot spot with awesome food!

great central spot for city exploration and parks

I enjoyed my stay with a very convenient location that allowed me to easily access attractions like the National Distance Running Hall of Fame and the Oneida County History Center, making my city strolls delightful. The hotel was clean and tidy, giving me a comfortable base for exploring the area's parks and landmarks, while also offering thoughtful amenities like a fridge and microwave in my room for added convenience.

Great Family Stay With Exceptional Location

We enjoyed our three-night stay in a spacious queen room with two queen beds. The staff was warm and welcoming, helping us navigate the nearby attractions. Breakfast filled us up, though not extravagant. Just a heads-up—consider bringing a flashlight if you need better lighting in the room for evening activities.

Unexpected laughs with a hiccup

Woke up to fresh coffee and a cheerful staff. The bed was cozy, and the extra amenities like the fridge made our stay enjoyable.

Unfortunately, the heating control was unreliable, and we spent a few nights either too hot or too cold. A bit disruptive to our rest.

We had an incredible stay at this hotel with our family, enjoying the comfortable ambiance and easy access to local attractions. The staff were incredibly accommodating to our special needs son and his autism support dog, ensuring we felt welcome and at home throughout our visit.

My kids wished for automatic doors to make entry easier.

During our family stay, we loved the friendly staff who made us feel welcomed and were eager to help with our requests. The spacious queen room was comfortable for our needs. Although there were some cleanliness issues with the room, we appreciated that the sheets and towels were fresh. Breakfast options looked good and catered well to kids, making our mornings enjoyable.

clean rooms but strange bed heights

the rooms at burrstone inn, ascend hotel collection were spacious and clean, but the bed was surprisingly high, making it a fun challenge to climb in.

I had a lovely overnight stay. The staff was very welcoming and helpful throughout check-in. The room was spacious and included a fridge and microwave for convenience. Breakfast options were fresh with decent variety. Overall, it made for a pleasant experience. 😊

The room was clean but definitely felt dated—like the '70s vibe. The beds were comfy, which was a plus. However, the AC got incredibly loud around 4 am and woke us up. We had to shut it down for a while to get back to sleep, which was not ideal. Overall, it had its moments, but the noise kind of ruined it for me.

Not recommended for health-conscious travelers

The lobby looked decent and had a welcoming vibe with those cookies on the counter. The king-size bed was really comfy and that is one thing I appreciated—when you work hard, you need to sleep well.

It wasn’t cheap but I guess it’s sorta acceptable for what I got.

cozy, cozy, cozy

I had such a fabulous time! The Standard King Room was spacious and equipped with thoughtful amenities like a microwave and fridge. The grab-and-go breakfast offered fresh choices perfect for my early start, making my stay all the more enjoyable!

totally recommend ❤️🌟

i had a fabulous stay in new hartford this time around. the spacious room had nice amenities like a fridge and a microwave, really surpassing my last experience. the staff was attentive, especially during breakfast where fresh options were offered, making me want to return again.

shower water pressure was low

The fitness center impresses with top-notch equipment, exceeding expectations for hotel gyms. I appreciated the availability of a fridge and microwave in the room, adding a nice touch for convenience during my stay.

The bathroom faucet stopper didn't work, causing frustrating sink issues, and the soap’s smell was off-putting, making me glad I packed my own. I found the cleanliness wasn't up to par, with the swimming pool needing a proper clean, as it had leaves and bugs floating around. The breakfast selection leaned heavily on low-quality cereals without much variety, making me skip it altogether on the second morning. Additionally, the noise from the heating system tended to be intrusive, especially when trying to catch some sleep.

The hotel provided a smooth check-in experience, with staff being exceptionally helpful during an unexpected situation when my daughter dropped a box of pasta. Breakfast options included Belgian waffles, scrambled eggs, and sausage, which were enjoyable. However, the bathroom outlets were inconveniently placed far from mirrors, making it challenging to style hair. A comfortable stay overall, with a great location for our early morning plans.